All HP PCs should have the HP Support Assistant installed to help with computer maintenance, software upgrades, troubleshooting issues, and a variety of other tasks. HP advises against uninstalling HP Support Assistant. If the current HP Support Assistant app won't open, try downloading and installing the most recent version of the app over the old one. From the link, download the HP Support Assistant installation.
Follow these steps to fix the problem:
Turn off antivirus software and the firewall.
Go to the HP Customer Support website.